Here’s a Return & Refund Policy tailored for a Pakistani dropshipping store, considering that most dropshipping businesses do not hold inventory and products are often shipped from third-party suppliers (often internationally). This template balances customer service and dropshipping limitations.
Return & Refund Policy
Effective Date: [Insert Date]
Thank you for shopping at [Your Store Name]. Your satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase. By placing an order with us, you agree to the terms below.
1. No Returns on Change of Mind
Since we operate a dropshipping model, we do not accept returns for change of mind, incorrect sizing (if correct size was sent), or buyer’s remorse. Please review your order carefully before checkout.
2. Damaged, Defective, or Incorrect Items
We only accept returns or issue refunds in the following cases:
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The item arrived damaged or defective
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You received the wrong item or size
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The product is significantly different from the description
To qualify for a refund or replacement:
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Contact us within 48 hours of receiving the product
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Provide photo or video evidence of the issue
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Do not discard the product until we approve your claim
Email us at [your email address] with the subject: Return Request – Order #[Your Order Number]
3. Refunds (If Applicable)
Once your return or refund request is approved:
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Refunds will be processed to your original method of payment
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Please allow 7–14 business days for the refund to reflect, depending on your bank/payment provider
4. Return Shipping (If Applicable)
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In most cases, returns are not required, but if we request the item to be returned:
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Return shipping costs are the customer’s responsibility
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Shipping costs are non-refundable
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We will provide the return address if applicable (Note: This may be an international address depending on the supplier)
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5. Order Cancellation
Orders can only be cancelled within 12 hours of placing the order. After that, we cannot guarantee cancellation as orders are processed automatically by our suppliers.
6. Late or Missing Refunds
If you haven’t received a refund:
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Recheck your bank account or payment app
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Contact your bank or payment provider
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If you’ve done all of this and still have not received your refund, please contact us at [YourSupport@Email.com]
7. Exchange Policy
We do not offer exchanges due to the international shipping nature of our business. If the product is defective or incorrect, a replacement may be issued free of charge.
8. Contact Us
If you have any questions about this policy, please reach out
Email: noorjamal0142@gmail.com
Phone: 03333103248
Business Hours: Mon–Sat, 12:00 AM – 9;00 PM (PKT)
Would you like this policy in PDF format, or embedded into your Shopify, WooCommerce, or Wix store? I can also tailor it to specific suppliers (like AliExpress, CJ Dropshipping, etc.) if you're using one.